CANCELLATION, EXCHANGE AND RETURN
- Items must be returned in perfect condition, unworn, undamaged and unused (no deodorant, perfume or make-up stain), with all tags attached and the original packaging included.
- Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted
RETURN PROCESSItems can be returned by arranging collection from your delivery address by either contacting us on +966550506386 or direct email at info@laylamoussa.com
REFUND PROCESSRefunds will only be processed after the item/s returned have been approved by Layla Moussa. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).
Your refund will be processed via the following methods:
- In case you opt for store credit, Layla Moussa can agree on another item of the same value.
- You can choose to issue a refund on your debit or credit card, please contact info@laylamoussa.com.
DAMAGED GOODS/INCORRECTLY-FULLFILLED ORDERSIf an item in your Order is received damaged or is not what you ordered, then please arrange for return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 30 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. Replacement may be available. Defective items may also benefit from a manufacturer’s defects warranty. Please call us on: +966550506386, if you believe your goods have a manufacturing defect.